Privacy Policy

1. Who we are

Simple Surveillance provides surveillance and security solutions, including cameras, hardware, and related installation/support services for residential and commercial customers.

2. Information we collect

We may collect the following information:

• Name, phone number, email address, and service location details
• Billing and shipping details for products and services
• Order details, invoices, and support communication records
• Basic technical details needed to provide installation and after-sales support

3. How we use your information

• To process orders, deliveries, installations, and support
• To respond to inquiries, complaints, and refund requests
• To maintain billing records and meet legal obligations
• To complete payment and business verification requirements including KYC-related checks where required by law or payment partners

4. Payment processing

Payments are processed through secure third-party payment providers including Zoho Payments. We do not store full card or banking credentials on our servers.

Transaction currency on our website and invoices is Indian Rupee (INR), unless explicitly stated otherwise in writing.

5. Data sharing and retention

We share data only with trusted service providers (for example, payment processors, logistics, and installation/support partners) when necessary to deliver our services or comply with legal requirements.

We retain information only for as long as needed for business, legal, accounting, and dispute-resolution purposes.

6. Security

We use reasonable administrative and technical safeguards to protect personal data from unauthorized access, misuse, or loss. No method of transmission or storage is 100% secure, but we continuously improve our controls.

7. Your rights

Subject to applicable law, you may request access, correction, or deletion of your personal information. You may also contact us to clarify how your data is used.

8. Contact us

For privacy, billing, or payment concerns, contact:

• Email: simplesurveillancesolution@gmail.com
• Phone: +91 96749 23832
• Address: Kanganberia, Bakhrahat Road, WB 743503

9. Policy updates

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.