Terms of Service

1. Acceptance of terms

By accessing this website, requesting quotations, or purchasing products/services from Simple Surveillance Solution, you agree to these Terms of Service, our Privacy Policy, and our Refund and Cancellation Policy.

2. Business scope

Simple Surveillance Solution provides surveillance and security solutions, including CCTV cameras, related hardware, accessories, installation, and support services.

3. Website use and user responsibilities

• You agree to provide accurate details for inquiries, orders, and support requests.
• You must not misuse this website, attempt unauthorized access, or interfere with website operation.
• You are responsible for securing your own devices, networks, and credentials used to access services.

4. Orders, pricing, and availability

• Product/service listings, quotations, and timelines are subject to change based on market availability and site conditions.
• We reserve the right to accept or decline any order at our discretion, including in cases of pricing/data errors or stock limitations.
• Custom orders and special procurement items may require advance confirmation and may not be cancellable after processing.

5. Payments and currency

Payments are processed through secure third-party providers, including Zoho Payments. Transaction currency is Indian Rupee (INR), unless explicitly agreed otherwise in writing.

You agree to provide valid billing details and authorize payment for accepted orders.

6. Installation and service conditions

• Customer must provide safe and reasonable site access for installation and support work.
• Delays caused by third parties, logistics, power/network issues, or site readiness are outside our direct control.
• Any additional scope requested after confirmation may be billed separately.

7. Returns, refunds, and warranty

Returns, replacements, and refunds are governed by our Refund and Cancellation Policy and applicable warranty terms. Refund approval depends on product condition, verification, and policy compliance.

Where a full refund is approved by mutual agreement, payment processing charges may still be deducted.

8. Limitation of liability

To the maximum extent permitted by law, Simple Surveillance Solution is not liable for indirect, incidental, or consequential losses, including business interruption, loss of profits, or data loss arising from use of products/services, website unavailability, or third-party failures.

9. Intellectual property

Website content, branding, and materials are owned by or licensed to Simple Surveillance Solution and may not be copied or reused without prior written permission.

10. Governing law and disputes

These terms are governed by the laws of India. Disputes will be addressed in good faith first; if unresolved, they are subject to the competent courts having jurisdiction over our business location.

11. Updates to terms

We may update these terms from time to time. The latest version will always be available on this page with the revised effective date.

12. Contact

• Email: simplesurveillancesolution@gmail.com
• Phone: +91 96749 23832
• Address: Kanganberia, Bakhrahat Road, WB 743503